Tina Sung

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team member

Tina Sung

Professional Facilitator

Tina has served SHAMBAUGH’s Women in Leadership Division for the past seven years. She is a nationally recognized leader in the promotion of excellence in workplace learning and performance. She has 20+ years experience in business and executive management, strategy, marketing, quality, customer satisfaction, human resources, and operations. Working in the public, non-profit, and private sectors, Tina has a strong track record of innovative problem solving, improving customer satisfaction and financial results, and building high performing teams for start-ups, turnarounds, and large multi-location organizations. She has built a strong reputation for her facilitation, collaboration, and consensus building skills. For seven years, she served on the Malcolm Baldrige National Quality Award Board of Examiners, an award program established by the U.S. Congress to recognize the highest performing organizations in the United States.

Tina is Vice President for Government Transformation at the Partnership for Public Service, a non-partisan, non-profit whose mission is to revitalize the federal government by inspiring a new generation to serve and by transforming the way government works. Tina is founder and President of Synergy Works LLC, a minority woman-owned business that provides strategy and performance improvement consulting services. She recently sold her second company, Experience Matters, which helped senior executives design a working life after years of public service.

She is the immediate past President and CEO of the American Society for Training and Development (ASTD), the world’s leading association of workplace learning and performance professionals, with 70,000 members from more than 100 countries and 15,000 organizations. She grew ASTD’s international presence, leveraged technology to improve efficiency, managed a new branding strategy, and introduced a broad range of new products and services.

Tina also served six years as an advisor to the Office of the Vice President’s National Performance Review and the National Partnership for Reinventing Government. She was Staff Director of the Federal Advisory Committee on Excellence in Customer Satisfaction and oversaw the introduction of the American Customer Satisfaction Index (ACSI) in the federal government. Results have been reported annually in the Wall Street Journal for the past seven years.

Prior to that, she held key Senior Executive Service (SES) positions in the Social Security Administration (SSA) and Department of Health and Human Services Division (DHHS). In the SSA, she worked in claims operations and information systems and was responsible for ensuring proper issuance of 38 million beneficiary checks monthly; and in the DHHS, she worked in human resources and regional operations serving 150,000 employees. In these roles, she managed large-scale workforces and budgets and received several awards for her outstanding contributions. She held top-secret clearance and was an Ethics Officer for SSA.

Tina is an award-winning leader and expert in Quality improvement. She was a co-founder of the Federal Quality Institute, a driving force for bringing quality principles to government during the Reagan/Bush administration, and was appointed the Executive Director of the Federal Quality Consulting Group in the Department of the Treasury, a unique fee-for-service consulting service to top executives within the government. In 1999, Fast Company magazine and the Innovation Network conferred the “George Land World Class Innovator Award” on the Group for its entrepreneurial approaches to serving government leaders.

Tina was featured on the January 2000 cover of Quality Progress magazine, and in its cover story “21 Voices for the 21st Century.” She was recently inducted as a Fellow in the World Academy of Productivity Science for her longstanding contributions to the quality of work and life and has been quoted in numerous magazines and books worldwide on trends in workplace learning and performance. She is a sought after keynote speaker and has inspired audiences in Germany, Korea, Japan, South Africa, Australia, Mexico and the U.S.

Tina graduated cum laude from Princeton University. She completed Harvard’s John F. Kennedy School of Government Program for Senior Managers and participated in the prestigious President’s Executive Exchange Program sponsored by the White House. During her Exchange year, she worked at the J.I. Case Company in Racine, Wisconsin, a manufacturer of heavy equipment.

Tina is a principal with the Council for Excellence in Government and is on the editorial board of the Journal of Innovative Management. She is also on the Editorial Advisory Board of Gazelles, Inc., the premier executive development program for leaders of mid-sized firms with 30 to 2000 employees. She is also a Certified Association Executive (CAE Designation).