Susan Valdiserri is an Executive Coach and Professional Facilitator with SHAMBAUGH. Susan works with executives, teams and organizations to maximize ROP (return on people). She’s known for seeing underneath issues and inspiring professionals and teams to look inward; examining how changing beliefs, thoughts and behaviors positively impacts results and leads to greater professional and personal success. Susan believes that when leaders show up fully present, expressing their passion and owning their purpose, anything is possible.
Susan’s career includes Global Program Manager for a Fortune 50 Information Technology Company, playing a key role in designing, developing and deploying experiential learning programs for sales leaders and teams. Many had reported achieving significant sales increases due to participation in her programs and/or engaging her as an executive or team coach. Susan’s creative implementation of an integrated learning program for a sales leadership team responsible for annual revenues of $8B contributed to an 18-point increase in employee morale. In another instance, Susan was instrumental in training and mobilizing 75 certified sales coaches who influenced the results of sales professionals globally.
Susan has used her extensive knowledge of the Information Technology (IT) industry and leadership to forge stronger trust and collaboration among a large hospital’s IT senior management team during a complex rollout of an EPIC electronic medical records system, resulting in decreased employee response times to the hospital’s clients.
Susan co-delivers an ‘Executive Performance’ professional development program to Partners at a top Management Consulting firm, expanding their expertise in developing and managing key client relationships. The program was recognized with the prestigious Brandon Hall Group Excellence award.
Susan has rolled out leadership development and coaching programs for high potential professionals, utilizing certifications in the Leadership Circle ProfileTM 360° and Leadership Culture Assessments, Co-Active Coaching® and Co-Active Facilitation.
Susan completed her masters degree at Northwestern University and her undergraduate degrees in engineering and Italian at the University of Notre Dame. She received the Professional Certified Coach (PCC) designation from the International Coach Federation and the Certified Professional Co-Active Coach (CPCC) designation from the Coaches Training Institute, where she is a faculty member. Susan is certified in the Full Circle Group’s Leadership Circle ProfileTM 360° and Leadership Culture Assessments, and a certified Bigger Game facilitator.