Why SHAMBAUGH
SHAMBAUGH has more than twenty years of research and success in applying integrated solutions to address today's business leadership challenges.
We're unique thanks to our
- Customized approach
- Proven process
- Peer-to-peer framework
- Long-term solutions
Conflict Management Strategies
This half-day workshop examines the nature of inter-personal conflict at work and provides a framework for effectively using five key conflict resolution strategies.
Learning Topics
- Sources and impact of conflict at work
- Personal preferences for dealing with conflict
- Active listening for collaboration and compromise
- Having difficult conversations
- Balancing inquiry and advocacy in conflict resolution
- Using the 8 step process for resolving conflict collaboratively
Learning Methods
The Thomas-Kilmann Conflict Mode instrument is used in this workshop.